Salesforce Agentforce 2dx is no longer just a vision of AI-powered transformation, it’s the reality Salesforce is building into the backbone of how modern work gets done.
At this year’s Trailblazer DX conference in San Francisco, Salesforce introduced Agentforce 2dx. It’s a major upgrade to its AI platform, designed to unleash fully autonomous agents across the enterprise. The promise? AI that acts on its own, adapting, initiating, and working behind the scenes.
This is AI for the modern business, proactive, deeply integrated, and built to operate anywhere, from ERP systems to Slack conversations.
Salesforce Agentforce 2dx Guide
What Makes Agentforce 2dx Different
Agentforce 2dx isn’t just smarter, it’s independent. This new breed of AI doesn’t just respond to prompts; it watches, learns, and acts on behalf of users to optimize processes and outcomes.
Salesforce describes it as “digital labor that thinks and acts“, AI agents capable of operating across the full business stack: data, logic, and UI. Whether it’s managing inventory, handling internal service requests, or surfacing sales insights in Slack, Agentforce 2dx brings autonomy into everyday workflows.
What’s New in Agentforce 2dx?
Salesforce has delivered a powerful toolkit to bring Agentforce to life across any environment. Here are some of the standout capabilities:
Agentforce API & Invocable Actions
Connect agents directly to your business logic and external systems. Whether you’re triggering workflows from an ERP system or embedding AI into a Flow or Apex process, these tools let AI drive action where it matters most.
Slack-Powered Automations
With Agentforce Steps in Slack Workflow Builder, developers can trigger agents using Slack events and pass conversational context directly into workflows, creating seamless, context-aware automation.
MuleSoft + Agentforce Integration
Use natural language to define agent behavior based on real APIs. The MuleSoft Topic Center and API Catalog simplify how agents are built and connected to real-time business systems across Salesforce, Heroku, and beyond.
Agentforce Employee Template
Need an IT agent or a finance operations bot? This template lets teams spin up pre-configured agents tailored for internal support and cross-department tasks.
Agentforce Surfaces & Cards
Interactive, device-aware content delivery that adapts how agents show up—whether it’s on mobile, web, or social channels. Pair with Lightning Web Components to deliver rich, contextual experiences.
Tableau Semantics for Agentforce
By plugging into semantic models built in Tableau, Agentforce can interpret business context in real time, delivering insights that are both precise and highly relevant.
Developer-First, AI-Powered
To support builders, Salesforce has embedded Agentforce into its existing dev ecosystem. Whether you’re a low-code admin or a full-stack engineer, you’ll find tools that make deploying agents easier, faster, and safer:
- Agentforce Developer Edition – A free sandbox for building and testing agents.
- AI-Assisted Agent Builder – Launching March 2025, this tool uses generative AI to help teams configure intelligent agents faster.
- Testing Center Enhancements – Automate guardrail validation and test cases at scale (coming April 2025).
- CLI & VS Code Integration – Full control over agent configurations and testing via pro-code tools.
- DX Inspector – Dive into the metadata and data powering your agents inside any Salesforce environment.
- Interaction Explorer – Launching Fall 2025, this will offer visibility into agent performance, from usage trends to session-level analytics.
And let’s not forget AgentExchange, a new marketplace where devs can discover, share, and deploy agent templates, components, and workflows.
Why This Matters
In the words of Adam Evans, Salesforce EVP & GM of AI:
“Businesses today are stretched thin. There is more work than workers. Agentforce helps bridge that gap by extending AI across every corner of the enterprise.”
This shift is more than just automation—it’s about redefining roles, enhancing productivity, and creating space for human creativity. With deep platform integrations, Salesforce is laying the foundation for a $6 trillion digital labor economy, where AI becomes a trusted co-worker, not just a tool.
| Feature | Availability |
| Agentforce API, Invocable Actions, DX Inspector | ✅ Available Now |
| Agentforce Developer Edition | ✅ Available Now |
| Agent Builder with AI Assist | 🗓️ March 2025 |
| Testing Center Enhancements | 🗓️ April 2025 |
| Agentforce Employee Template | 🗓️ April 2025 |
| MuleSoft Integration (Topic Center + API Catalog) | ✅ Available Now |
| Interaction Explorer | 🗓️ Fall 2025 |
| AgentExchange Marketplace | ✅ Live at agentexchange.salesforce.com |
Conclusion
Agentforce 2dx marks a major milestone in Salesforce’s evolution from CRM leader to enterprise AI powerhouse. With proactive agents, seamless integrations, and a robust development platform, it offers businesses a future where work is not just automated, it’s intelligently optimized.
Whether you’re a developer, a business leader, or a platform strategist, now is the time to start exploring how autonomous agents can transform your workflows. And with Dreamforce 2025 on the horizon, we’re likely just seeing the beginning of what Agentforce is capable of.
FAQs
Q1: What is Agentforce 2dx, and how is it different from earlier versions?
Agentforce 2dx is the latest version of Salesforce’s autonomous AI platform. Unlike previous iterations, 2dx introduces agents that operate in the background without human prompts, taking intelligent actions based on business logic, data, and user context.
Q2: Can Agentforce be used outside of Salesforce applications?
Yes. With the new Agentforce API and MuleSoft integrations, you can trigger and embed Agentforce functionality into external systems, ERPs, and third-party apps.
Q3: Is Agentforce suitable for non-technical users?
Absolutely. Admins and business users can leverage low-code tools like Flow, Slack Workflow Builder, and the upcoming AI-powered Agent Builder to configure and deploy agents without writing code.
Q4: How can I start using Agentforce today?
Sign up for the free Agentforce Developer Edition at developer.salesforce.com/signup and explore ready-to-use agents and templates on AgentExchange.
Q5: What does this mean for the future of Salesforce AI?
Agentforce 2dx lays the foundation for a future of autonomous, integrated AI across every Salesforce product. Expect deeper functionality, more ecosystem tools, and broader support across industries in the coming months.
