Salesforce Health Cloud continues to evolve in 2025, becoming an even more powerful solution for healthcare providers, payers, and life sciences organizations. With a focus on connected care, AI-powered decision-making, and improved patient outcomes, it stands as a cornerstone technology for the modern healthcare ecosystem.

In this blog, we explore what’s new in Salesforce Health Cloud in 2025, how it compares to its 2024 version, and how to implement it step-by-step for maximum ROI.

Salesforce Health Cloud 2025 Guide

What Is Salesforce Health Cloud?

Salesforce Health Cloud is a healthcare-focused CRM solution that helps organizations deliver personalized care by unifying patient data from multiple sources, enabling smarter communication, and integrating clinical and non-clinical data for a 360-degree view.

It supports:

• Patient relationship management
• Care team collaboration
• Appointment and treatment tracking
• Social determinants of health (SDoH)
• Integration with EHRs and external data sources

What’s New in Salesforce Health Cloud in 2025 vs. 2024?

Feature	2024	2025
AI-Powered Clinical Decision Support	Predictive care recommendations from Einstein AI.	Adds real-time alerts, symptom triaging, and diagnostic suggestions from unified health records and wearables.
Remote Patient Monitoring (RPM)	Enabled via third-party tools.	Native RPM dashboards using IoT and Data Cloud for real-time vitals, alerts, and workflows.
Interoperability Enhancements	Supports FHIR/HL7 through integrations.	Deep EHR integration with MuleSoft Healthcare Accelerators and new APIs.
Life Sciences Features	Managed trials via partner apps.	Built-in tools for clinical trial management, investigator dashboards, and subject tracking.
Care Coordination UI	Basic care plan and task tracking.	Redesigned UI with AI-generated care suggestions, drag-and-drop tasks, and better provider-patient visibility.
Social Determinants Intelligence (SDoH)	Not available.	Uses public data sets and AI to recommend interventions based on housing, income, and environment.

Why Use Salesforce Health Cloud in 2025?

In 2025, healthcare is undergoing rapid transformation driven by digital acceleration, patient expectations for personalized experiences, and a greater focus on preventive care. Salesforce Health Cloud is designed to meet these evolving demands. Here’s why adopting it now can help healthcare providers, payers, and life sciences organizations stay ahead.

1. Unified Health Data for a 360° Patient View

Salesforce Health Cloud integrates data into one unified patient profile by:

• Syncing with EHRs like Epic or Cerner via MuleSoft
• Incorporating wearable and IoT data for real-time monitoring
• Centralizing interaction history from clinical and non-clinical sources

This empowers informed treatment decisions and continuous personalized care.

2. AI-Driven, Predictive, and Personalized Care

Einstein AI in 2025 enables:

• Predictive care recommendations
• Real-time symptom alerts
• Automated triage workflows and reminders

Leads to smarter, timely, and personalized interventions.

3. Enhanced Care Team Collaboration

Health Cloud offers a collaborative workspace for care teams to:

• Share real-time updates
• Assign tasks and track follow-ups
• Access historical care data

This improves care continuity and reduces communication silos.

4. Native Remote Patient Monitoring (RPM)

Monitor patient health remotely with:

• Real-time vitals tracking
• Alerts for abnormal readings
• Adaptive care journeys

This supports home care and chronic condition management.

5. Actionable Social Determinants of Health (SDoH)

Health Cloud integrates public datasets to:

• Identify high-risk patients
• Recommend community resources
• Personalize care based on socioeconomic context

This promotes equitable and inclusive care.

6. Built-In Compliance and Interoperability

Salesforce Health Cloud ensures:

• HIPAA, GDPR, HL7, and HITRUST compliance
• Secure messaging and data access
• Interoperability via FHIR APIs and MuleSoft Healthcare Accelerators

7. Patient Engagement That Feels Human

Salesforce supports:

• Portals for scheduling and communication
• Two-way SMS and email messaging
• Wellness campaigns and follow-up automation

Improves satisfaction and trust.

8. Scalability Across the Healthcare Ecosystem

Health Cloud serves:

• Hospitals and clinics
• Insurance providers and payers
• Pharmaceutical firms and research teams
• Home healthcare providers

It adapts with growth and need.

9. Improved Operational Efficiency

Salesforce Health Cloud streamlines administrative workflows:

• Automates appointment reminders
• Centralized patient documentation
• Supports virtual consultations

This reduces time spent on manual processes and enhances staff productivity.

10. Advanced Analytics for Outcome Tracking

Salesforce CRM Analytics and embedded dashboards help:

• Track KPIs in real-time (readmissions, engagement, etc.)
• Identify trends in population health
• Optimize clinical and outreach strategies based on data

This supports evidence-based improvements.

11. Future-Ready Platform with AI and Data Cloud

With native support for:

• Salesforce Data Cloud for real-time patient insights
• Einstein GPT for AI-generated summaries, recommendations, and workflows
• Scalable cloud architecture for long-term innovation

Salesforce Health Cloud is ready to meet future challenges in healthcare delivery.

Step-by-Step Implementation Roadmap for Salesforce Health Cloud in 2025

Define Use Cases & Stakeholders

• Identify whether the focus is patient outreach, care management, insurance claims, or life sciences trials.
• Involve IT, compliance, clinical, marketing, and operations early.

Data Assessment and Integration Planning

• Map data from EHRs, practice management systems, wearables, and other sources.
• Plan integration using APIs and MuleSoft Accelerators.

Customize Objects and Workflows

• Define custom patient fields, risk scoring, and care plans.
• Use Flow Builder for logic automation.

Configure Security and Compliance Settings

• Set role hierarchies, sharing rules, and field-level encryption.
• Ensure HIPAA compliance and audit trails.

Train and Onboard Staff

• Build user-specific onboarding journeys.
• Use Trailhead modules and Health Cloud documentation.

Go Live and Monitor

• Launch with a limited scope.
• Monitor KPIs and collect feedback.

Expand and Optimize

• Scale based on success metrics.
• Add features like RPM, analytics dashboards, and AI workflows.

Salesforce Health Cloud Data Model

Salesforce Health Cloud extends the standard Salesforce data model to support the specific needs of healthcare organizations. It introduces custom objects, relationships, and extensions tailored for patients, providers, care plans, and clinical data.

Core Components of the Health Cloud Data Model

1. Person Accounts

• What it is: Combines Account and Contact objects into one record for a patient.
• Why it’s important: It allows organizations to treat individuals (patients or members) as customers while retaining relational flexibility.
• Use Case: Track patient demographics, contact details, and health-related attributes in one place.

2. Care Plan & Care Plan Problem

• Care Plan: A structured plan outlining patient treatment goals and tasks.
• Care Plan Problem: Specific issues addressed by the plan (e.g., hypertension).
• Related Objects:
  • Care Plan Goal: What you want the patient to achieve.
  • Care Plan Task: Steps for providers or patients to take.

3. Care Team

• Purpose: Represents providers, nurses, caregivers, or social workers involved in a patient’s care.
• Object Used: CareTeamMember
• Linked to: Person Account and Provider records.

4. Clinical Data Model

• Health Cloud supports HL7/FHIR-like structures for:
  • Conditions
  • Allergies
  • Medications
  • Immunizations
  • Encounters
• These are managed as custom objects that relate to Person Accounts and are essential for clinical reporting.

5. Utilization Management

• Used mainly by payers and insurers to manage pre-authorizations, referrals, and claims.
• Related objects include:
  • Authorization
  • Episode of Care
  • Claim

6. Social Determinants of Health (SDoH)

• New in recent versions, SDoH records track non-clinical factors like:
  • Housing
  • Income
  • Access to food or transport
• These influence care decisions and support population health analytics.

Security and Compliance in the Data Model

• Field-Level Security: Sensitive fields (e.g., diagnoses, medications) can be protected.
• Record Sharing: Access can be limited to care team members via role-based access.
• Audit Trails: All changes are tracked to ensure HIPAA compliance.

Reporting and Analytics

With the structured data model, you can:

• Build dashboards tracking treatment progress.
• Analyze health trends across populations.
• Generate patient summaries and care history.

Key Advantages of the Data Model

• Scalable for large and small organizations
• Flexible for both providers and payers
• Extendable via custom objects and AppExchange tools
• FHIR/HL7-compatible for interoperability

Summary

In 2025, Salesforce Health Cloud empowers healthcare organizations with intelligent tools to streamline operations, personalize patient care, and integrate clinical and non-clinical data across systems. With built-in AI, remote patient monitoring, and deep interoperability, it’s future-ready, scalable, and capable of transforming how care is delivered.

Whether you’re a hospital, clinic, insurer, or pharmaceutical organization, investing in Salesforce Health Cloud can position you at the forefront of digital healthcare innovation.

Frequently Asked Questions (FAQs)

1. Is Salesforce Health Cloud HIPAA compliant?

Yes, it meets HIPAA and other key healthcare regulations like GDPR and HITRUST.

2. Does Salesforce Health Cloud integrate with EHRs?

Yes. It supports integrations with major EHRs like Epic and Cerner via MuleSoft.

3. Can I use Health Cloud for remote care?

Absolutely. With native RPM, mobile engagement, and AI alerts, Health Cloud supports remote and home-based care delivery.

4. What is the difference between Health Cloud and standard Salesforce CRM?

Health Cloud is built specifically for the healthcare sector with custom data models, care team coordination, clinical workflows, and compliance features.

5. How much does Salesforce Health Cloud cost?

Pricing varies based on organization size, user count, and customization. Salesforce offers flexible plans for providers, payers, and life sciences firms.